Terms of Service

Last updated: September 6, 2026

These terms cover your use of denandnook.com and every purchase you make on it. By using the site or placing an order you agree to them. Please also read our Shipping & Delivery, Returns & Refunds and Privacy policies — they form part of these terms.

1. Who we are

Den & Nook is a brand of Nya Labs LLC, a Montana limited liability company. Business address: 600 Palisades Dr., Pacific Palisades, CA 90272. Contact: team@denandnook.com · (641) 500-6076, Monday–Friday, 9am–5pm Pacific.

2. Using the site

• You must be 18 or older to place an order.
• You agree to give accurate contact and shipping details and to keep them current until your order is delivered.
• You may not use the site for anything unlawful, attempt to interfere with its operation, scrape it, resell its content, or place fraudulent or bad-faith orders. We may refuse service or cancel orders where we reasonably suspect fraud or abuse.

3. Our content

The text, photographs, illustrations, product names and layout on this site belong to Nya Labs LLC or our licensors. You may view and print pages for your own shopping use. Any other copying or commercial use needs our written permission. Product images are illustrations of the product as sold; minor differences in colour and finish are normal.

4. Products, prices and taxes

• We sell physical products for dogs, cats and the people who live with them. Every purchase is one-time; there are no subscriptions or recurring charges.
• Prices are in US dollars and include standard shipping. Sales tax, where required, is calculated and added at checkout. The total on the final checkout screen is the total charged.
• We describe products as accurately as we can. Dimensions and weights are as stated in the listing and may vary slightly. If a listing contains an obvious pricing or description error we may cancel the affected order and refund you in full, or offer you the choice to proceed at the correct price.

5. Ordering and acceptance

Your order is an offer to buy. We accept it when we send the order confirmation email. Before then we may decline an order — for example if an item is unavailable, a price or description was wrong, we cannot ship to your address, or payment is not authorised. If we decline after you have paid, you receive a full refund. If an item becomes unavailable after acceptance, we tell you by email within 3 business days and refund that item in full; we never substitute without your agreement.

6. Payment

Payments are processed by Whop, Inc., which acts as merchant of record for card network rules and payment settlement. Nya Labs LLC remains responsible for the products, delivery, support and returns. We accept the payment methods shown at checkout. Whop's name appears on your card or bank statement as the payment processor; Nya Labs LLC / Den & Nook is identified as the seller on your receipt. We never see or store your full card number. By paying you confirm you are authorised to use the payment method.

7. Delivery

Standard delivery is within 7 calendar days of ordering, including handling and transit. Calendar days include weekends. The Shipping & Delivery page explains our delivery commitment and what happens if an order is delayed. Orders ship from our fulfillment partners in Asia and sometimes the United States. Risk of loss passes to you when the parcel is delivered to the address you gave. Any import duties, taxes or carrier fees requested on delivery are your responsibility. Full details, including lost parcels and address errors, are on the Shipping & Delivery page.

8. Cancellations, returns and refunds

You may cancel before dispatch for a full refund. Change-of-mind returns must be requested within 10 days of delivery, be unused and in original packaging, be authorised by us first, and be shipped at your expense to our partner in China; approved returns are refunded less a 20% restocking fee. Damaged, defective or wrong items reported with photos within 7 days of delivery are replaced or refunded in full at no cost to you. Approved return refunds are issued within 30 days. Legally required shipment-delay refunds follow the shorter deadline in the Returns & Refunds policy. Full details are on that page, which governs if anything here differs.

9. Chargebacks and payment disputes

If you have a problem with an order, email team@denandnook.com so we can investigate. We respond within 2 business days. You keep the right to contact your card issuer or bank and dispute a charge; you do not have to contact us first. If you open a chargeback while a return or refund is in progress, we will pause the refund and respond to the dispute with our records (order details, delivery tracking, our correspondence and this policy) so that the same amount is not refunded twice. Chargebacks filed after receiving a refund, or for items that tracking shows as delivered and that were not reported to us, will be contested.

10. Using our products

Use products as described on the listing and packaging. Supervise your pet with any new item, check it regularly for wear, keep small or detachable parts away from pets and children, and stop using anything that is damaged or that your pet reacts badly to. Our products are not veterinary devices and nothing on this site is veterinary advice; consult a vet about your pet's health. If a product is unsafe or defective, tell us at team@denandnook.com so we can fix it and review the product.

11. Reviews and messages you send us

If you intentionally submit a review or photo for publication and consent to its use, you give us permission to publish it only in the places and for the purposes explained when we obtain that consent, including marketing only if you agree to that use. We do not publish private support messages or return, damage or other claim photos without separate permission. We use your name publicly only if you agree. Don't send anything that isn't yours or that is abusive or misleading.

12. Third-party links and services

The site may link to other websites (for example, carrier tracking pages or Whop). Those sites have their own terms and privacy policies, which we do not control.

13. Availability of the site

We try to keep the site running, but it may be unavailable from time to time for maintenance or reasons outside our control. We may change or withdraw products and features at any time.

14. Your rights

Nothing in these terms limits any rights you have under the laws of the United States or the state where you live, including your rights regarding defective goods. If any part of these terms is found unenforceable, the rest still applies.

15. Problems and complaints

Email team@denandnook.com. If we can't resolve something, you can contact your state's consumer-protection office or your card issuer.

16. Changes

We may update these terms. The version displayed on the site when you order governs that order.