Terms of Service

Last updated: October 12, 2026

These terms explain who sells the products, how an order is accepted and where to find the conditions for delivery, returns and payment. They apply to denandnook.com and purchases made through this store. Read them together with our Shipping, Returns & refunds and Privacy policies.

1. Who we are

Den & Nook is a brand of Nya Labs LLC, a Montana limited liability company. Contact us for return instructions before sending any product back. Contact: (641) 500-6076, Monday–Friday, 9am–5pm Pacific.

2. Using the site

• You must be 18 or older to place an order.
• You agree to give accurate contact and shipping details and to keep them current until your order is delivered.
• You may not use the site for anything unlawful, attempt to interfere with its operation, scrape it, resell its content, or place fraudulent or bad-faith orders. We may refuse service or cancel orders where we reasonably suspect fraud or abuse.

3. Product information and site content

The text, photographs, illustrations, product names and layout on this site belong to Nya Labs LLC or our licensors. You may view and print pages for your own shopping use. Any other copying or commercial use needs our written permission. Product images are illustrations of the product as sold; minor differences in colour and finish are normal.

4. Products, prices and taxes

• We sell physical products for dogs, cats and the people who live with them. Every purchase is one-time; there are no subscriptions or recurring charges.
• Prices are in US dollars and include standard shipping. Sales tax, where required, is calculated and added at checkout. The final checkout screen shows the amount charged at checkout. Any separately assessed import duties, taxes or carrier fees are payable by you as explained in Shipping & Delivery.
• We describe products as accurately as we can. Dimensions and weights are as stated in the listing and may vary slightly. If a listing contains an obvious pricing or description error we may cancel the affected order and refund you in full, or offer you the choice to proceed at the correct price.

5. When an order is accepted

Your order is an offer to buy. We accept it when we send the order confirmation email. Before then we may decline an order — for example if an item is unavailable, a price or description was wrong, we cannot ship to your address, or payment is not authorised. If we decline after you have paid, you receive a full refund. If an item becomes unavailable after acceptance, we tell you by email within 3 business days and refund that item in full; we never substitute without your agreement.

6. Payment

Payments are processed by Whop, Inc., which acts as merchant of record for card network rules and payment settlement. Nya Labs LLC remains responsible for the products, delivery, support and returns. We accept the payment methods shown at checkout. New card charges are configured to appear as WHOP*DENANDNOOK; your bank may shorten this descriptor. Whop is the payment processor; Nya Labs LLC / Den & Nook is identified as the seller on your receipt. We never see or store your full card number. By paying you confirm you are authorised to use the payment method.

7. Delivery

Most products have estimated US delivery of 5–10 business days total, including 1–2 processing days and 4–8 transit days. The Tent Hideaway, Woodframe Hammock, Care Caddy, Open Field Line and Sofa Scratch Panel have an estimated 6–14 business days total, including 1–3 processing days and 5–11 transit days. The Shipping & Delivery policy lists the applicable estimates. Items may arrive separately. The estimate counts Monday–Friday, excluding public holidays, and is not a guaranteed arrival date. The cutoff is 11:59 p.m. Pacific Time (Los Angeles); orders received after the cutoff or on a non-processing day enter the next processing day’s window. Earlier orders retain the delivery commitment shown when they were placed. The Shipping & Delivery page explains our delivery commitment and what happens if an order is delayed. Orders ship from our fulfillment partners in Asia and sometimes the United States. Risk of loss passes to you when the parcel is delivered to the address you gave. Any import duties, taxes or carrier fees requested on delivery are your responsibility. Full details, including lost parcels and address errors, are on the Shipping & Delivery page.

8. Cancellations, returns and refunds

Den & Nook handles return and refund requests directly, including coordination with our fulfillment partners. We may authorize a refund without a return and will confirm that decision in writing.

You may cancel before dispatch for a full refund. Change-of-mind returns must be requested within 30 calendar days of delivery. We accept new and slightly used items that are clean and complete; excessive wear, stains or damage caused by misuse are excluded. Contact us for authorization and a prepaid tracked return label. We cover eligible US return postage; if we cannot arrange a prepaid return, we approve the eligible refund without requiring a return. Eligible returns receive the amount paid for the item after discounts and any refundable sales tax, with no restocking fee or deduction for included outbound shipping. Damaged, defective or wrong items qualify for a replacement or full refund at no cost to you. Please report them promptly, ideally within 7 days of delivery; this request does not limit your statutory rights. We complete inspection and issue eligible refunds within 5 business days after our partner receives the returned item; refunds without a return are issued within 5 business days of approval. We estimate that you will receive the refund within 30 calendar days after our partner receives the returned item, or after we approve a refund without a return. That estimate includes inspection, payment processing and bank posting. If it has not arrived within that period, contact us so we can trace it. Any shorter refund deadline required by law takes priority, including the shipment-delay refund deadline explained in Shipping & Delivery. Full details are on that page, which governs if anything here differs.

9. Resolving a payment dispute

If you have a problem with an order, email team@denandnook.com or call (641) 500-6076 so we can investigate. We respond within 2 business days. You keep the right to contact your card issuer or bank and dispute a charge; you do not have to contact us first. If you open a chargeback while a return or refund is in progress, we will pause the refund and respond to the dispute with our records (order details, delivery tracking, our correspondence and this policy) so that the same amount is not refunded twice. We may provide relevant payment, delivery and refund records to your payment provider when responding to a dispute. A delivery scan does not by itself resolve a claim about an incorrect or defective item.

10. Product use and pet safety

Use products as described on the listing and packaging. Supervise your pet with any new item, check it regularly for wear, keep small or detachable parts away from pets and children, and stop using anything that is damaged or that your pet reacts badly to. Our products are not veterinary devices and nothing on this site is veterinary advice; consult a vet about your pet's health. If a product is unsafe or defective, email team@denandnook.com or call (641) 500-6076 so we can fix it and review the product.

11. Reviews and messages you send us

If you intentionally submit a review or photo for publication and consent to its use, you give us permission to publish it only in the places and for the purposes explained when we obtain that consent, including marketing only if you agree to that use. We do not publish private support messages or return, damage or other claim photos without separate permission. We use your name publicly only if you agree. Don't send anything that isn't yours or that is abusive or misleading.

12. Third-party links and services

The site may link to other websites (for example, carrier tracking pages or Whop). Those sites have their own terms and privacy policies, which we do not control.

13. Website availability

We try to keep the site running, but it may be unavailable from time to time for maintenance or reasons outside our control. We may change or withdraw products and features at any time.

14. Your rights

Nothing in these terms limits any rights you have under the laws of the United States or the state where you live, including your rights regarding defective goods. If any part of these terms is found unenforceable, the rest still applies.

15. Problems and complaints

Email team@denandnook.com or call (641) 500-6076. If we can't resolve something, you can contact your state's consumer-protection office or your card issuer.

16. Which version applies

We may update these terms. The version displayed on the site when you order governs that order.

Delivery promise and optional services

If we fail to deliver an order, or an item arrives damaged, we arrange a replacement at no additional cost or an applicable refund. We cover replacement shipping and any return postage we require. You do not have to buy protection to keep these rights. This is a promise to put the problem right, not a guarantee of an exact arrival date. See Shipping & Delivery and Returns & refunds for reporting and refund timing.

When offered, shipping protection and tips are optional, displayed separately before payment, and governed by Shipping Protection & Optional Tips. They are not added to an existing order or payment attempt. A tip does not change dispatch priority, support or refund rights.

Business correspondence

Nya Labs LLC
1001 S Main St, Ste 600
Kalispell, MT 59901-1498
United States

This is our registered business office, not a warehouse or return address. Please contact team@denandnook.com for return instructions before sending an item.