Shipping & Delivery

Shipping & Delivery — last updated October 20, 2026

Destinations

We ship to addresses in the United States. Some carriers cannot deliver to PO Boxes, APO/FPO addresses or US territories; if we cannot serve your address we will tell you before shipping and refund you in full.

Dispatch and return locations

Orders are packed and shipped by our fulfillment partners in Asia, and sometimes from within the United States. Our team arranges prepaid shipping for eligible returns; return destinations may include our fulfillment partner in China. See our Returns policy.

Standard US delivery

For products without a separate estimate on their page, standard US delivery is estimated at 5–10 business days in total, including 1–2 business days for processing and 4–8 business days in transit after dispatch. This is an estimate, not a guaranteed arrival date. Processing and transit estimates count Monday–Friday, excluding public holidays; weekends do not count toward the estimate.

Products with a longer estimate

The following products have estimated US delivery of 6–14 business days total, including 1–3 processing days and 5–11 transit days: The Tent Hideaway, The Woodframe Hammock, The Care Caddy, The Open Field Line, The Sofa Scratch Panel, The Trail Shell, The Ginkgo Mat, The Silk Pillowcase, The Sofa Scratch Wrap, The Foldaway Scratcher, The Playboard Scratcher, The Orbit Scratcher, The Nesting Scratch Set, The Everyday Scratch Post, The Oval Scratch Nook, The Everyday Feeding Tray, The Fold-Flat Bowl Set, The Tidy Scoop Set, The Packaway Bowl, The Cable Knit Layer, The Everyday Cat Harness, The Cold Day Coat, The Grooming Mitt, The Walkabout Waist Pouch.

The Sofa Care Roller has estimated US delivery of 6–15 business days total, including 1–4 processing days and 5–11 transit days.

These estimates reflect the currently listed source routes and are not guaranteed arrival dates. Orders containing products with different estimates may arrive separately within their respective windows. Standard shipping remains free.

Products marked 9–25 business days on their product page have a Den & Nook delivery estimate of 9–25 business days total, including 2–5 processing days and 7–20 transit days. This is a store estimate based on general fulfillment guidance, not a confirmed quote for a specific shipping route.

How the estimate is counted

An order placed before 11:59 p.m. Pacific Time on a processing day enters that day's processing window. Orders placed after the cutoff, on a weekend or on a public holiday enter the next processing day's window. Pacific Time follows the local clock in Los Angeles, including daylight saving time. The cutoff does not guarantee same-day dispatch.

Processing covers preparation before carrier handoff; transit covers the journey from dispatch to delivery. Weekends, public holidays and orders received after the cutoff affect the calendar arrival date. Carrier disruption or customs checks can also affect arrival. We will explain any material delay and the available next steps.

Orders already placed keep the delivery commitment shown when they were ordered. This revised estimate does not extend an earlier order's commitment.

If we cannot meet the stated delivery window, we will email you with an updated date and the option to cancel for a full refund before dispatch. For a shipment delay, we send the notice within the legally required deadline; it explains the revised shipping date, how to cancel, and what happens if you do not respond.

Shipping cost. Standard shipping is included in every price. There is no separate standard shipping charge.

Tracking. You receive an order confirmation email when you pay and a shipping email with a tracking number when your order is dispatched. The first tracking scan can take up to 72 hours to appear, and tracking may pause for several days while a parcel is in transit or clearing customs. Please allow the full delivery window before contacting us.

Multiple items. Items in the same order may ship separately and arrive on different days. Each parcel has its own tracking number.

Duties and import charges. In some cases a carrier may ask you to pay import duties, taxes or a brokerage fee before delivering an international parcel. These charges are not included in your checkout total. If charged, you pay them separately to the carrier or customs authority before delivery; they are not refunded by us. If you refuse a parcel because of these charges our ordinary return conditions apply. Once the eligible parcel is received back, we refund the amount paid for the item without a restocking deduction; charges paid separately to the carrier or customs authority are not refunded by us.

Address mistakes. Check your address before paying. Email team@denandnook.com or call (641) 500-6076 immediately if something is wrong; we can correct it only before dispatch. After dispatch we cannot redirect a parcel. If a parcel is returned to our partner because the address you gave was wrong or incomplete, we refund the amount paid for the item, with no restocking fee, once it is received back; parcels that cannot be recovered are not refunded.

A parcel that is late or missing

If your order has not arrived by the delivery estimate shown for your order, email team@denandnook.com or call (641) 500-6076 with your order number. We open a carrier investigation; if the parcel is confirmed lost we send a replacement or refund you in full. We keep you informed during the investigation and provide the applicable remedy; an investigation does not postpone a refund or other remedy required by law.

Canceling before dispatch

Email team@denandnook.com or call (641) 500-6076 with your order number. If your order has not been handed to the carrier we cancel it and refund the full amount within 10 business days, except where the shorter legal deadline below applies. If it has already shipped, it is treated as a return under the Returns policy.

Refunds for delayed or unshipped goods

When the FTC Mail, Internet, or Telephone Order Merchandise Rule requires a refund for delayed or unshipped goods, we issue the full applicable refund within 7 working days after your right to it arises for third-party card and other covered payment methods. This deadline overrides our ordinary cancellation and return-refund timelines.

Our delivery promise

If a parcel is lost or an item arrives damaged, we arrange a replacement at no additional cost or an applicable refund. We cover replacement delivery and any required return postage. We handle the carrier or supplier claim. Optional paid protection, when offered, adds coverage for theft after confirmed delivery; declining it does not remove your ordinary rights. See Shipping Protection & Optional Tips.