Shipping & Delivery

Shipping & Delivery — last updated September 6, 2026

Where we ship. We ship to addresses in the United States. Some carriers cannot deliver to PO Boxes, APO/FPO addresses or US territories; if we cannot serve your address we will tell you before shipping and refund you in full.

Where orders ship from. Orders are packed and shipped by our fulfillment partners in Asia, and sometimes from within the United States. Returns go to our fulfillment partner in China — please read the Returns policy before you buy.

How long it takes. Standard delivery is within 7 calendar days of ordering, including handling and transit. Calendar days include weekends. We will show the delivery commitment before payment.

If we cannot meet the stated delivery window, we will email you with an updated date and the option to cancel for a full refund before dispatch. For a shipment delay, we send the notice within the legally required deadline; it explains the revised shipping date, how to cancel, and what happens if you do not respond.

Shipping cost. Standard shipping is included in every price. There is no separate standard shipping charge. Applicable sales tax is calculated at checkout.

Tracking. You receive an order confirmation email when you pay and a shipping email with a tracking number when your order is dispatched. The first tracking scan can take up to 72 hours to appear, and tracking may pause for several days while a parcel is in transit or clearing customs. Please allow the full delivery window before contacting us.

Multiple items. Items in the same order may ship separately and arrive on different days. Each parcel has its own tracking number.

Duties and import charges. In some cases a carrier may ask you to pay import duties, taxes or a brokerage fee before delivering an international parcel. Any such charges are your responsibility and are not refunded by us. If you refuse a parcel because of these charges it is treated as a change-of-mind return once it reaches our partner, and the deductions in the Returns policy apply.

Address mistakes. Check your address before paying. Email team@denandnook.com immediately if something is wrong; we can correct it only before dispatch. After dispatch we cannot redirect a parcel. If a parcel is returned to our partner because the address you gave was wrong or incomplete, we refund the product price less a 20% restocking fee once it is received back; parcels that cannot be recovered are not refunded.

Lost or delayed parcels. If your order has not arrived 10 business days after the end of the 7-calendar-day delivery window, email us with your order number. We open a carrier investigation; if the parcel is confirmed lost we send a replacement or refund you in full. We cannot replace or refund before the investigation closes, except where applicable law requires an earlier remedy.

Cancelling before dispatch. Email team@denandnook.com with your order number. If your order has not been handed to the carrier we cancel it and refund the full amount within 10 business days, except where the shorter legal deadline below applies. If it has already shipped, it is treated as a return under the Returns policy.

Refunds required by law. When the FTC Mail, Internet, or Telephone Order Merchandise Rule requires a refund for delayed or unshipped goods, we issue the full applicable refund within 7 working days after your right to it arises for third-party card and other covered payment methods. This deadline overrides our ordinary cancellation and return-refund timelines.

Questions: team@denandnook.com · (641) 500-6076 · Mon–Fri, 9am–5pm Pacific