Returns, Cancellations & Refunds

Returns & Refunds — last updated September 30, 2026

Contact Den & Nook for any return or refund request. Our team handles the process with our fulfillment partners, so you do not need to negotiate a remedy with a supplier. You can request a written copy of these terms by email or phone.

Free 30-day US returns. Request an eligible return within 30 days of delivery. We cover return postage and charge no restocking fee. Contact our team first so we can arrange a prepaid label or confirm a refund without a return.

The main return conditions

Email team@denandnook.com or call (641) 500-6076 to start. The 30-day return-request window and the 30-day refund-receipt estimate are different: the request window starts at delivery. The refund estimate starts when our partner receives the returned item, or when we approve a refund without a return, and includes inspection, payment processing and bank posting.

Change-of-mind returns

• Window: you must request a return by email or phone within 30 calendar days of the delivery date shown on your tracking. This change-of-mind window does not limit any rights you have for defective or misdescribed goods.
• Condition: we accept new and slightly used items. Items must be clean and complete with their included accessories. Light signs of use are accepted; excessive wear, stains or damage caused by misuse are not. Please include the original packaging if you still have it. These conditions apply only to change-of-mind returns.
• Return postage: we provide a prepaid tracked return label for eligible US returns. Contact us before posting. Our team provides the authorised address, which may be our fulfillment partner in China, and covers the return postage. If we cannot arrange prepaid return shipping, we will approve the eligible refund without requiring you to send the item back. You do not need to buy international postage.
• What you get back: the full amount you paid for the returned item after any discount, together with any refundable sales tax. No restocking fee. We make no deduction for the included outbound standard shipping. Use the prepaid label we provide; do not buy your own return postage unless we agree in writing to reimburse it. Import charges paid separately to a carrier or customs authority are not refunded by us.
• Exchanges: we do not offer exchanges. Return the item and place a new order.
• Sale items: sale and discounted items follow this same policy unless they were clearly marked final sale before purchase.
• Proof of purchase: provide your order number, order confirmation or another record of your Den & Nook purchase.

Starting and sending a return

1. Email team@denandnook.com or call (641) 500-6076 within 30 calendar days of delivery with your order number or other proof of purchase and the item. Have photos showing its condition and any packaging ready; our team will explain how to provide them.
2. If the request meets the conditions above we reply within 2 business days with the next steps, including a return authorisation number and prepaid return label, or confirmation that no return is needed. Do not ship anything without an authorisation number — unauthorised parcels are not refunded.
3. If a return is needed, hand the parcel to the carrier within 7 days of receiving our prepaid label. Follow the packing instructions and keep your carrier receipt. If the provided return service loses the parcel, contact our team with that receipt so we can resolve it with the carrier.
4. When the return reaches our partner, we check it against the ordinary return conditions above and email you the result. International return transit may take several weeks. Slight use alone is not a reason to refuse a return. If we believe an item is ineligible, we explain why. Defective-item claims are handled separately below.

A request made within 30 days remains timely if authorization or return transit finishes after that date. These ordinary return procedures do not limit your rights for defective, damaged or misdescribed goods.

Refunds without a return

We may approve a refund without asking you to send the item back. If we do, we will confirm the refund amount and instructions in writing. Do not return an item after we have told you that no return is needed. Otherwise, our standard return conditions apply.

Our quality promise

If an item arrives damaged, faulty, or is not what you ordered, email team@denandnook.com or call (641) 500-6076 as soon as possible, ideally within 7 days of delivery, with your order number. Have clear photos of the item, the fault and the packaging ready; our team will explain how to provide them. If the fault is confirmed we will, at our choice, send a replacement or refund the full item price. No restocking fee applies and we will not ask you to pay return shipping. We may ask you to return the item first; if we do, we cover that cost. Ordinary return-condition and packaging requirements do not restrict these remedies. Prompt reporting helps us investigate. These reporting steps do not restrict your statutory rights, including when a defect becomes apparent later.

When an approved refund arrives

• We complete inspection and issue eligible refunds to your original payment method within 5 business days after our partner receives the returned item. For refunds approved without a return, we issue the refund within 5 business days of approval.
• We estimate that you will receive your refund within 30 calendar days after our partner receives the returned item, or after we approve a refund without a return. This includes inspection, payment processing and bank posting.
• Whop says customers typically receive refunds 3–7 business days after it processes them, depending on the bank or payment method. This is included in the 30-day estimate above. If your refund has not arrived by the end of that 30-day period, email team@denandnook.com or call (641) 500-6076 so we can trace it.
• Ordinary cancellations before dispatch are refunded within 10 business days.
• Any shorter refund deadline required by law takes priority. Refunds required by the FTC Mail, Internet, or Telephone Order Merchandise Rule follow the shorter legal deadline explained in Shipping & Delivery; our ordinary refund timelines do not apply to those full refunds.

Items that cannot be returned

Items marked "final sale" or "non-returnable" on the product page, opened consumables, and personalised items cannot be returned for change of mind. Damaged or defective versions of these items are still covered above.

Your rights

Nothing in this policy limits rights you have under US federal law or the law of the state where you live.

Optional protection and tips

Where an order includes optional shipping protection or a tip, Shipping Protection & Optional Tips explains their refund treatment. This does not reduce the return and refund rights above.