Shipping Protection & Optional Tips

Last updated October 12, 2026

These terms apply only when the optional service is offered and selected at checkout. An order without a separately displayed fee does not include a paid add-on. Your standard delivery and refund rights always apply.

Den & Nook Delivery Promise

Den & Nook shipping protection is an optional promise backed by Den & Nook. If a protected parcel is lost in transit, arrives damaged or is stolen after the carrier records delivery, we will arrange a replacement at no additional cost or refund the amount paid for the affected items, including refundable tax. If a replacement cannot be supplied, we will refund you. We cover replacement delivery and any return postage we require. We will not ask you to recover our costs from the carrier or supplier.

This promise guarantees a remedy, not an exact arrival date. The processing and transit estimates shown on the product page and your order remain estimates. It does not extend the delivery commitment attached to an existing order.

What protection adds

Protection includes theft after confirmed delivery and direct handling of a covered claim by our team. You do not need to purchase it to keep your normal rights or our standard policies for non-delivery, damaged, faulty or incorrect goods. Our usual eligible US returns remain free. Declining protection does not make you responsible for our failure to deliver.

Price and choice

Protection costs $3.99 for a merchandise total below $100, $5.99 from $100 to $199.99, and $7.99 for $200 or more. The tier uses the merchandise subtotal after any discount, before tax, protection and tips. There is one fee per order, including orders that arrive in separate parcels. The amount is shown separately before payment. You can remove protection before starting payment; changing quantities or discounts updates the applicable tier without overriding your choice.

Reporting a problem

Email team@denandnook.com or call (641) 500-6076 with your order number and a description of what happened. For a parcel that has not arrived, contact us after its stated delivery estimate. For damage or suspected theft, contact us promptly, ideally within 7 days of discovering the problem. We may request reasonable supporting information, such as photos of the damaged item or packaging, tracking details or confirmation of the delivery address. Keep packaging if available. Our team responds within 2 business days and explains the next steps. Reporting guidance does not reduce statutory rights or exclude a later-discovered issue.

Scope

The promise covers the products in the protected Den & Nook order during delivery and theft from the delivery location before you take possession. It does not cover ordinary wear, accidental damage after you receive the item, misuse, a change of mind, or loss after you have taken possession. A late parcel alone does not prove it is lost, but your ordinary cancellation and non-delivery rights still apply. A wrong address supplied at checkout is handled under our address-correction and standard refund policies; damage or loss caused by our own addressing error remains our responsibility. We may decline a knowingly false claim, explaining the reason.

Refunds of protection and tips

If the entire order is cancelled before dispatch or fully refunded because it was not delivered, we also refund the protection fee and any tip, along with applicable refundable tax. When a covered claim leads to a refund for an affected item, we refund the protection fee as well; the remainder of that order stays covered. No extra fee is charged for the replacement shipment. For a change-of-mind return after delivery, the delivered protection service is not automatically refunded, but any right required by law takes priority. Contact us if a tip was added by mistake or you want it refunded; we will refund the tip. Refunds go to the original payment method under the timing in our Returns policy, or sooner when law requires.

Optional tips

Tips are entirely optional and start at None. You can choose 10%, 15%, 20%, or a custom amount before payment. Percentage tips use the merchandise subtotal after discounts and exclude shipping protection, shipping and tax. Tips are shared with the team that packs your order. A tip does not change dispatch priority, delivery, support or refund rights. It is recorded separately from the goods and protection fee.

Existing orders

These optional services apply only when explicitly shown and accepted in a new checkout. No fee or tip is added to an existing order or payment attempt. The original order's terms and total remain in effect.