denA clear purpose
Products for the routines you already share: walking, feeding, bathing and resting.
OUR STORY
A home is better
with them in it.
We started Den & Nook because the products we buy for our pets are part of our homes, too. They should be useful, feel good to use and look like they belong.
We’re a team of inventors and builders bringing that same attention to blankets, bowls, walking accessories and places to rest.
WHAT WE LOOK FOR
Useful products.
Details worth noticing.
A place in your home
Restrained colors, appealing textures and shapes that work alongside your furniture.
Information that helps
Dimensions, included items and care guidance so you can make an informed choice.
DEN & NOOKAt home,
together.For pets and the spaces they share.
together.For pets and the spaces they share.
Builders, and pet people.
Den & Nook is a new store for everyday life with pets. Our collection brings together walking, feeding, grooming and home essentials.
Explore the measurements and materials on each product page, and contact us if you need a hand finding your fit.
OUR ANNUAL COMMITMENT
We’ll donate 1% of our annual profit to an animal charity.
We’re planning our first donation. Your charity preference will help inform our choice.
How the donation works
The donation is based on Den & Nook’s annual profit. Preferences collected through our quiz will help inform the recipient we choose. No purchase is needed to participate. We’ll publish an update after the donation is made. Our first donation has not yet been made.
CUSTOMER CARE
Talk to our team.
For questions about a product, its measurements or your order.
Replies within 2 business days.Contact details
HERE TO HELP
Frequently asked
questions.
Product details, shipping and returns.
Contact our team Read the full FAQHow do I choose the right product?
Use our product quiz to find a match for your pet’s routine. Each product page includes measurements, photos and care details so you can check it suits your pet and your home. Explore the collection
When will my order arrive?
Delivery estimates vary by product. Some products have a store estimate of 9–25 business days; others have the shorter estimate shown on their page. Your product page and checkout show the applicable estimate. Business days are Monday–Friday, excluding public holidays. This is an estimate, not a guaranteed arrival date. The cutoff is 11:59 p.m. Pacific Time (Los Angeles); later orders and orders placed on non-processing days enter the next processing day’s window. Standard shipping is included. Some addresses, including PO Boxes, APO/FPO and territories, may not be supported. Delivery details
Are there any extra costs?
Prices are in USD and include standard shipping. Applicable sales tax is calculated at checkout. Import charges may be payable to the carrier. Shipping and import information
Do I need to choose a size?
We offer one selected size or variant per product. Check the listed measurements and included items on its page. Collars and fitted wraps show their fit range; compare it with your pet before ordering.
What if it’s not quite right?
Request a change-of-mind return within 30 days of delivery. We accept new and slightly used items that are clean and complete. No restocking fee. We cover return postage with a prepaid label, or confirm a refund without a return. Contact our team first. Read the return policy
Can I change or cancel an order?
Email team@denandnook.com or call (641) 500-6076 with your order number as soon as possible. We can change or cancel an order before dispatch. Once dispatched, our return policy applies.
What if my item arrives damaged or incorrect?
Contact us with your order number and photos as soon as possible, ideally within 7 days of delivery. Damaged, faulty or incorrect items qualify for a replacement or full refund at no cost to you, subject to the full policy. Your statutory rights remain unchanged.
Where can I track my order?
Open Track your order with your order reference. On another device, use the email-link option for secure access. Shipment details and the carrier link appear when tracking is added.
How can I contact your team?
Email team@denandnook.com or call (641) 500-6076. We respond within 2 business days. Our hours are Monday–Friday, 9am–5pm Pacific, excluding US federal holidays.